Our support is serviced through various locations UK London (GMT),
North America (-5 GMT), Asia-Pacific (+8 GMT). Our network has
such state of the art features as fiber optic networking, OC3
connections, bandwidth on demand ability, redundant UPS systems,
generator backup, closed circuit monitoring of all areas and
entrances, card key access, 24 hour guard manned security,
redundant a/c systems, and fiber from 5 separate providers.
To
stay successful, we also choose our promotions carefully and
ensure every advertising dollar pays for itself; we streamline our
systems and billing processes. We also don't waste money on
unnecessary things like toll-free telephone numbers that are often
abused anyway.
We have enjoyed 99.9% up time for the
last 5 years, with Linux, our servers keeps running!
Our Hosting Data Centers are operated by experienced Unix
Administrators and their main responsibility is to ensure that
upgrades are performed to the server and a series of complex
modules are configured, tested and made available to you. Keep in
mind this is not a programming shop, as such
you will most likely not be needing any help!
All members will have access to 5 levels of support:
- All requests submitted from your personal Member
HelpDesk is given priority 24/7 globally supported. We are
able to authenticate you, this will be the recommended
method.
- Toll Free 800 number available as an option
- Windows / Domain Support 480-624-2500 ( program id is:
offer)
- Linux Support 206-350-0008 or Submit this form for faster
response
- Help Forum with consultants supporting 50,000 members 24/7.
Post your request under "New User Questions".
- Online lesson series 24/7 to update you on changes, as a
webmaster.
